Refund / Exchange Policy
Applies only to purchases made online or by telephone (please note purchases made in store are subject to the store Returns Policy which is different to purchases made online or by telephone. Ask in store for store Returns Policy).
We offer you a very simple no-quibble returns/exchange policy in the unlikely event that you are not satisfied with your purchase. These terms do not affect your statutory rights.
We want you to be really happy with your purchase. In the exceptional circumstance that you're not, simply return the product to us by following the simple instructions below and we'll gladly exchange or refund it.
All refunds will be processed back to the original payment method so if you paid using your credit card we will process the refund back to that card. The same will apply to payments made using debit cards or through paypal accounts.
We are able to refund or exchange most items but there are some exception so please make sure you read the list of products that we’re unable to cancel, refund or exchange before you make your order.
Products we're unable to cancel, refund or exchange
We will be unable to offer refunds or exchanges, unless items are faulty or not as described, on the following items:
Please note, for hygiene reasons jewellery, bindi’s, bangles and body tattoos cannot be refunded or exchanged.
Items must be returned in their original pre-sale condition - unworn, tags attached and folded carefully in sufficient and appropriate packaging to make sure that the item(s) are not damaged in transit.
Items must be returned to:
107-109 Ealing Road
Items must be returned within 10 days of receipt enclosing details of your name, order number and reason for return. Please note that returning any item without your order details may delay the processing of your refund/exchange. Customers should note that we will not be able to refund or exchange if the return is received after 10 days of receipt of your order.
In the case of exchanges, you may want to contact us and let us know which item you wish to exchange for. We may be able to reserve it for you to ensure it does not get sold while your item is on its way back to us!
Please retain proof of postage when sending items back to us as we cannot accept any responsibility for any items lost in transit. We strongly recommend that customers use a tracked courier or signed-for delivery method. We also recommend that you take out adequate insurance to cover the cost of the item in the event of any loss in transit.
For items being returned from outside the European Union, please make sure you mark any customs forms with "Returning for Refund" to avoid any delay or costs in processing your refund.
We aim to refund you any money you have paid for your purchase (excluding postage) to your original payment method within 30 days (at the latest) of its receipt back by us, to the debit/credit card or other payment method originally used for your purchase.
Please note, returns from online and telephone orders will not be accepted in store.
Please note that the original postage and packaging for your order is not refundable.
Customers will have to cover the postage and packaging costs of items returned to us for refunds or exchanges.